That sucks. We have never had a fee credit request denied. In fact, we had $30 credited to ou account because the "international" toll free number td had wouldn't work from Jamaica - hubby complained and they gave us the credit no problem. I am surprised they denied your request.Originally Posted by mode3sour
I'm surprised they wouldn't do it either. Mine dipped a few hundred below for a few days and they reversed it (though with a lecture).
If it was a branch that denied it, try calling easyline.
I am up til 2-3am most mornings and I have taken screenshots of my accounts in to my TD bank to prove at times my deposit goes in before checks come out and then the DB is updated again to show checks come out resulting in a low balance for the month end then my check is credited.Lucky for me I can be a bitch , bank manager knows it and At least 3-4 times a year they have to give me the service charges back.
When I called the first time I was thinking "ok let's see this acclaimed TD customer service in action" so I hadn't put on my war face. I'll admit they answered fast and spoke functional English but I think being courteous with them got me denied and cancelling my select service apparently wasn't enough to change face
Challenged by your comment, and channeling my outrage of a $100 UPS brokerage fee, I called back and this time got my $24.95 with ease and even switched back to select service. I don't think I'll keep it though, I just don't need it
When everyone thinks the same they don't think at all
It's back...
Scam! TD doesn’t pay up for opening the account even after you fulfill their requirements. They expect you to follow up to see why they haven’t paid. They just hope people forget and not pay. In my case, after 9 months of fighting and following ups they agreed to pay with no additional compensation.
Check out my email communication with them trying to pay up!
Hi Ammar,
This amount was originally supposed to be paid on March 31/2012.
When promotions are offered, given the volume of the promotions, it is recommended that customers follow up if the funds are not credited.
The Branch became aware of this error on June 15/2012 and from the investigation, the service plan was manually waived, (not at this Branch) causing the system not to make the payment to your account.
No further compensation will be given at this time, but your $150 will be credited to your account at month end.
Once again, I apologize for the inconvenience this has caused you. We appreciate your business.
Thanks
Roxanne Bacchus | Branch Manager | TD Canada Trust
Transit 1529 | 673 Warden Avenue, Toronto, ON M1L 3Z5
T: 416-690-5018 x 250 | F: 416-690-2740
________________________________________
From: Ammar ****** ****** [mailto:******a@gmail.com]
Sent: June 26, 2012 11:09 AM
To: Bacchus, Roxanne Alison
Cc: Maiolo, Robert
Subject: Re: FW: Fall 2011 Chequing Cash Offer Cross-sell (Oct 26 - Dec 31/11)
Thanks Roxanne.
I would like to understand:
1) When was this amount initially due?
2) Had I not complained and followed up diligently numerous times, this amount would have never been credited to my account.
I see this as a process gap within TD with no compensation for all the efforts put into it for resolving a TD error.
Look forward to hearing back from you.
On Tue, Jun 26, 2012 at 9:40 AM, Bacchus, Roxanne Alison <Roxanne.Bacchus@td.com> wrote:
Hello Ammar,
As per my voicemail. Your complaint has been resolved.
You will receive the promotion offer for the chequing account opened. Please note that this promotion was $150 and not $250 as indicated by you in an earlier email.
The funds will be credited to your account at the end of the month when the exceptions are paid.
I apologize for the inconvenience this may have caused. Thanks for continuing to chose TD Canada Trust.
Please let me know if you require any further information.
Regards,
Roxanne Bacchus | Branch Manager | TD Canada Trust
Transit 1529 | 673 Warden Avenue, Toronto, ON M1L 3Z5
T: 416-690-5018 x 250 | F: 416-690-2740
________________________________________
From: Ammar ****** ****** [mailto:******a@gmail.com]
Sent: Wednesday, June 20, 2012 09:18 AM
To: Maiolo, Robert
Cc: Coraci, Angela
Subject: Re: FW: Fall 2011 Chequing Cash Offer Cross-sell (Oct 26 - Dec 31/11)
Haven't heard back from either of you guys. Please acknowledge.
On Fri, Jun 15, 2012 at 3:52 PM, Ammar ****** ****** <******a@gmail.com> wrote:
Robert,
You may not recall, but reason I had opened the account was as a result of the promotion being offered and had brought with me the mail offer that was sent to me. I am not sure why the fee would be waived manually without my consent, as I was told to maintain the balance of $5000/month in order to avoid fees, which I have done. You can review my account for the details.
It has been frustrating last few months with multiple phone calls, long wait times, and different answers. Earlier I was told to wait 6 months from the date of opening (by you), then the customer service representatives, said April, then May. And now I am being told that my account fees was manually waived. I even tried contacting through email and was not sent a response, except for an automated response acknowledging the complaint.
More than the $250 deposit, I feel at loss due to the time and effort I have put into resolving this. It appears TD is just trying to find loop holes to avoid fulfilling their end of the deal. I sincerely hope that this request now would be looked after in a timely manner and I am appropriately compensated for this extensive delay and round about runs.
Ammar
416-***-****
i have a td business rewards card already so im not eligible to get another one with the free $250 in rewards. but i called them and they gave me $100 in free rewards anyways! love td bank
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