ING Direct Mortgages
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Thread: ING Direct Mortgages

  1. #1
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    ING Direct Mortgages

    Hi Everyone,
    I'm planning on buying my first home this year, and was doing some research on ING Direct's mortgage offerings. I have a TFSA account with them and it's great. I have found mixed reviews on their customer service though, related to their mortgages. However, much of this information is a couple or a few years old. Anyone have any current opinions or reviews? 3.89% for five years fixed sounds pretty good...Thanks.


  2. #2
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    We have our mortgage with ING Direct, no complaints. I have nothing to compare it to, though, as it is our first mortgage. The process went smoothly, but note that they are very careful about who they give loans to, and they do everything by the book -- calling your references, running the credit checks, verifying everything. That's a good thing, but it takes time, and we were biting our fingernails because we didn't get the final approval on the mortgage until a day or two before our offer was set to expire.

    You get the initial approval very quickly, 24 hours or so, but that's not the "real" approval.

    We'll be up for renewal in a couple of years and will see how that goes.

  3. #3
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    Quote Originally Posted by brad View Post

    You get the initial approval very quickly, 24 hours or so, but that's not the "real" approval.
    What's involved with the "real" approval? Some of the reviews I read commented negatively on their appraisal process...any correlation?

  4. #4
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    Quote Originally Posted by Franky View Post
    What's involved with the "real" approval? Some of the reviews I read commented negatively on their appraisal process...any correlation?
    This happened almost three years ago so I'm a little hazy on the details, but I don't remember any issues with the appraisal process. Someone came by and looked at the house, that was the extent of the appraisal process as far as I know. They didn't disagree with the amount we were offering.

    The "real" approval involves filling out a longer form with information on your employer, bank and credit card accounts, providing a copy of your last tax notice of assessment, copy of your offer agreement, information on your notary, etc...it's more involved than the simple form you fill out online for preapproval. Everything was done electronically (I scanned and sent PDFs; you could also send by fax); I never met anyone from ING in person.

  5. #5
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    Add me to the camp of happy ING Direct "Unmortgage" customers. I've been with them for nearly 3 years now and can't complain. Friendly, responsive customer service, good online access to my mortgage info and fantastic interest rate (prime - .9% back then).

    Their appraisal process was no problem. They essentially performed a "drive by" of the property and their assessment came in at where we had expected it to.

    Dan

  6. #6
    Senior Member heyjude's Avatar
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    I have an ING Direct mortgage on a rental property and am very happy with their service. They have been very obliging with making changes to the mortgage as interest rates fell, offering a blended rate. The Unmortgage is much more flexible than the mortgages I have with other institutions.

    I don't have any savings with ING as I heard that their European banking arm had to be bailed out by the Dutch government during the crash. But I figure that if they are loaning me money, it's their money at risk, not mine.

  7. #7
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    My understanding is that the Canadian operation has to operate as a separate corporate entity, subject to all the banking rules & regulations of Canada, that have served to protect the CDN banking system from defaults. In theory the failure of the parent company should not put the CDN branch at risk. Shareholders might be at risk, but not depositors. At worst the parent company might have to sell the CDN operation lock stock and barrel to pay their debts. But the CDN operation would simply continue under new owners.

  8. #8
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    I have savings with ING in a TFSA. I believe up to $100 000 will be insured by CDIC.

  9. #9
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    I had a 5-year variable rate mortgage with ING about 6 years ago, for a $55K loan. They used to have a policy of changing their closed 5-year variable mortgages into open mortgages after 3 years, and I took advantage of that to pay off the remaining balance after about 3.5 years. I'm now shopping around for a mortgage on a rental property, and ING has the best variable rate I can find (P-0.5) so I've applied with them once again. However, I was told it will remain closed for the full 5 years, so I'd have to pay 3 month's interest if I want to sell or switch banks before then.
    In all my dealings with their mortgage reps, I've found them to be knowledgeable and helpful, though not always quick to respond. Sometimes I have to leave a few messages or re-send an email, but otherwise their customer service is excellent!

  10. #10
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    monster mortgage

    We have an ING mortgage (second mortgage) but we got it through Monster Mortgage. http://www.monstermortgage.ca/ I suggest you go through a broker as they can get the best deals for you and it was actually a very easy process. They check your credit rating once (frequent credit rating checks actually lower your credit score) and lots of banks bid for your business. If you hunted around yourself, each bank will require a credit rating (and that's not good for the reason I mentioned.)

    We are very happy with our ING "unmortgage".



    Quote Originally Posted by Franky View Post
    Hi Everyone,
    I'm planning on buying my first home this year, and was doing some research on ING Direct's mortgage offerings. I have a TFSA account with them and it's great. I have found mixed reviews on their customer service though, related to their mortgages. However, much of this information is a couple or a few years old. Anyone have any current opinions or reviews? 3.89% for five years fixed sounds pretty good...Thanks.


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