Back in May, I ordered a bike rack (not a car rack, but a rack that attaches to the ground) from a small manufacturer in British Columbia. The rack never arrived. There's a chance that it was shipped and delivery attempted while I was out of the country for 10 days, but I didn't get any notice of attempted or failed delivery. I have contacted the manufacturer several times by email and left a few voicemail messages over the past few months, and have never had a reply. I paid about $325 for the rack with shipping.
I'm trying to figure out what my options are. Clearly I'm not going to get the rack, but I would like to get my money back. I paid with my Visa card via Paypal. Is this something I would take up with Visa?