Keep hounding them until they give you a discount.
Say you are getting better deals at a competitor.
There are all sorts of junk fees and fake fees that they add on.
If you do not push back, you will end up paying all that.
In the end, the final price matters so the more junk fees you can remove via negotiation, the lower your final price will be.
Even more troubling - I thought the Rogers had priority bandwidth for the phone network. However, a co-worker was saying his neighborhood is bandwidth challenged. At times the cable picture is pixelated for quite a while and his neighbour was saying their phone was dead whenever the network was swamped.
Originally Posted by Spudd
If there is a power outage I use my mobile.
Rogers will far over-subscribe their network and muck up all of their services IMO.
The only thing that really works is threatening to leave. Don't be vague - call Bell or another competitor and get actual pricing - then call Rogers to cancel. Don't take their first offer. They will generally want you to lock in for one year for a good deal. For the last three years I would call every year in the spring when my year was up - otherwise they would just turn off that deal and jack up my price.
I got tired of dealing with them and dumped it all. TekSavvy for Internet, Apple TV, and Wind Mobile for phone (ported my number over). This is saving me over $ 100 /month.
I actually use Magicjack Plus and have never had an issue. It's fairly cheap too, after the initial startup cost it is only $10 a year to renew a Canadian phone number.
Plus the cost to continue their basic service. It is renewable every year unless you buy 5 years at a time.
Originally Posted by Kail
We have been using vonage since the beginning of the year, for us the savings are significant over bell/rogers because of the overseas calls we make and we could keep the existing phone number, we have had no issues. It's not the cheapest option out there but it's been worry free for us ever since we signed up.
I like how they charge extra for touch tone service, as if you can still buy rotary phones. I wonder if they would waive that fee to people who actually do have rotary phones?
Of course not! They will just state that pulse/rotary phones are no longer compatible with their network :-)
Originally Posted by Sherlock