CRA site doesn't show my tax payment
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Thread: CRA site doesn't show my tax payment

  1. #1
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    CRA site doesn't show my tax payment

    I net-filed my tax return on April 6th. On next day, I transferred the amount owed electronically via bank as we have always done. The transfer shows up on our bank records, but no sign of it in MyAccount at CRA. My return has now been assessed and shows that I still owe them the balance. The payment does not show up in our installments or anywhere on MyAccount.

    Tried calling CRA. Just get a message saying all their agents are busy and that all queues are full. So no option to wait, leave a message or email them. The message says to try calling back later. Kind of frustrating! And my transfer seems to have disappeared into thin air

    By the way, not our first problem with CRA. Last year they asked for some additional documentation on our RRIF recontribution. We sent it in. About 2 months later we received a notice saying we owed them some thousands of $$ because they never received the documentation. We sent it again and once again, they claimed they had not received it. In both cases, we had used Registered Mail. We were able to get proof of delivery from the post office that even showed the name of the person at CRA who had received and signed for the Registered Mail. But they could not find anything we had sent. said it was probably thrown out! Finally, we faxed the documents to them and issue was resolved.

    Not really surprising. I at one time worked as a consultant for CRA (in a different field) and observed some of what goes on there first hand

    Sorry - Just venting. I am sure we will sort it out!


  2. #2
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    Spouse got their NOA yesterday showing a balance owing that we paid same day as submitting T1.
    Checked online though and they did have the payment showing, so a balance of $0.
    It was received about 10 days before the NOA was issued so not sure why the NOA didn't pick it up.

    I'd think you should be seeing the payment in MyAccount after 2 weeks?

    I notice they don't seem as fast processing my large refund.

  3. #3
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    Ya, it's pretty common for the NOA to lag quite a bit and not pick it up but I agree you should definitely see it in MyAccount somewhere, even if it isn't applied properly yet.

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  5. #4
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    The system does not talk to each other, i.e. NOA processing and accounting are in total different planetary systems. The intial NOAs are generally auto-generated by computer once it processes your return and if it gets a match with data on account and there are no red flags. The idea is to initially process the return, acknowledge it with a NOA, and issue refunds within days or at most 2 weeks after submission. Same thing happens with payments (sometimes even longer). What the OP and OMO articulate is the typical experience I have had for a number of years. Don't worry about it. Don't go fretting CRA agents about it. It all sorts itself out within a month. And eventually another NOA will show payment received and 0 balance owing (if everything is correct).

    Added: We netfiled Monday. I won't even go to MyAccount until the end of next week to see status. Indeed, I may get my email from CRA first that says I have 'something' in my Inbox and that most likely will be the NOA.
    Last edited by AltaRed; 2017-04-19 at 11:09 AM.

  6. #5
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    Quote Originally Posted by Nerd Investor View Post
    Ya, it's pretty common for the NOA to lag quite a bit and not pick it up but I agree you should definitely see it in MyAccount somewhere, even if it isn't applied properly yet.
    I expected to see it there not long after submitting, just like our installments do. Still not able to get through by phone

  7. #6
    Senior Member heyjude's Avatar
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    CRA loves to get their money on time, but when a refund is due, they don't care how long it takes. I once had a refund sent to an address I had left five years before. Had I not followed up with them after three months, I don't think I would ever have received it.

  8. #7
    Senior Member pwm's Avatar
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    I filed and sent my money on April 01. I can see my NOA online ok. "My Account" shows a balance of zero, but I can't verify because I get error code "ACC-020", "Your account info is not available online. please phone .....", when I click on "Statement of Account". All other functions are working except that.

    I haven't even tried to call them. At this time of year? Impossible to get through.

  9. #8
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    I once made a payment to the wrong payee, tax owing went to installments (or the other way around?). Eventually it made its way and was applied correctly.

    Added: I found the system very laggy yesterday when checking the payment. No error codes, but had to start over from 'Home' a couple of times before anything was rendered on the screen.
    Last edited by OnlyMyOpinion; 2017-04-19 at 11:33 AM.

  10. #9
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    This time of year, the system is going to be bogged down. Even Netfile has been known to be slow this time of year. Have patience! I come from another century when communication took weeks or months. Today's folks want/expect instant results. Slow down... Smell the roses.

    On an T1 Final estate 'election' request I made March 2016 for a Carryback of a capital loss from the T3 to the final T1, we still don't have a Notice of Reassessment or refund cheque. It will happen, but hopefully before June 2017!
    Last edited by AltaRed; 2017-04-19 at 12:01 PM.

  11. #10
    Senior Member carverman's Avatar
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    Quote Originally Posted by OnlyMyOpinion View Post

    I notice they don't seem as fast processing my large refund.
    Same here.
    I guess with the CRA cupboard being bare this time of the year, they are waiting until AFTER aPRIL 30TH to issue large refunds when the remaining taxpayers have to pay them.

    UPDATE: Just logged into my CRA site. My refund will be deposited on April 24th, so expect
    that yours may be also.

    Last edited by carverman; 2017-04-19 at 01:25 PM.

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