Today, I got the call center run around trying to get my security token replaced. 1 hour and 30 minutes and 6 transfer later, they figured out that TOS canada aka TDW doesn't issue security tokens anymore.
I am saddened by the decrease in security (as if Canadians are less likely to be hacked) and also by the drop in their support quality. Everything TD touches, seems to change the corporate culture to an impersonal one. From my experience, when a broker reaches this point, it is usually down hill from here as they focus more on profit margin. (Amount of calls per agent per hour. Average length of calls etc.)
Otherwise, their platform is still great. Now if only I can find one with the same great platform. Time for me to hunt for a new broker again and see if anything better is out there.